JOB DESCRIPTION:

The successful candidate will be responsible for the sale of aviation parts and services to global customers through effective communications and proven sales methods.  Working as part of a successful integrated sales team, the Customer Service Representative will work to ensure a positive customer experience through a consistent professional approach.

RESPONSIBILITIES:

• Responding to in-bound customer inquiries via email, phone, and fax.
• Cultivate customer relationships through daily outbound calls.
• Maintain customer contact information in company electronic Rolodex.
• Create and effectively manage customer quotes and orders.
• Organize and prioritize customer orders.
• Work with outside sales team to coordinate effective solutions for customers.

SKILLS AND ABILITIES:

• Proficient in all Microsoft Outlook, Excel and Word.
• High level of competency regarding reading comprehension, primarily for technical documents including component maintenance manuals and their associated illustrated parts catalogs.
• Experienced in the use of ERP systems would be considered an asset.
• Post-secondary technical training or equivalent proven experience would be an asset.
• 5+ year’s previous sales and customer support experience would be an asset.
• Regional aircraft or aviation experience, in an airline or distribution environment, would be considered an asset.
• Excellent communication skills, the ability to anticipate objections, and effectively manage customer expectations.
• Self-motivated and an exhibited willingness to learn.
• Proven time management, problem solving, and prioritization skills.
• Please note that minimal travel requirements are a component of this position.